Refund policy

We refund credits when something on our end fails to deliver. Specifically:

1. Auto-refunded

• The AI fails to score a submitted attempt due to an outage on our side or a provider's side.
• You're unable to submit an in-progress attempt because of a verified bug on our platform.
• A duplicate charge was processed by the payment gateway.

You don't need to ask — these are credited back automatically within 48 hours.

2. Request-based refunds

Write to refunds@engtest.example within 7 days of purchase if:

• You bought credits in error (e.g., wrong tier).
• You experienced a technical issue that disrupted your attempt but the system still let you submit.

We review case-by-case and respond within 3 business days.

3. Not eligible

• You completed and received scores for an attempt — but disagree with the result. (You can re-take the same mock; we won't refund the original.)
• You changed your mind after 30 days.
• Your institute purchased credits on your behalf — refunds go to the institute, not the candidate.

4. How refunds reach you

Razorpay returns refunds to the original payment method within 5-7 business days for cards, and within 2 business days for UPI / netbanking.

Questions? Contact us.